Terms of Use

About This Website

This website is operated by Cootes Pharmacy, an independent pharmacy with two branches in North London, both registered with the General Pharmaceutical Council (GPhC).

Both branches operate under the clinical and professional leadership of Superintendent Pharmacist Kamal Patel. All services are delivered in line with GPhC standards for registered pharmacies.

Acceptance of These Terms

By accessing any page of cootespharmacy.co.uk, you confirm that you have read and agree to these terms. If you do not agree with any part of them, please stop using this website. These terms apply to all visitors, patients, and enquirers who access this site.

Medical and Health Information Disclaimer

All health and clinical content on this website, including service pages, condition guides, blog articles, and FAQs, is provided for general information only. It is not medical advice, a clinical diagnosis, or a personalised treatment recommendation. Every patient’s situation is different, and website content cannot account for individual health circumstances.

Before making any decision about your health, speak to a qualified healthcare professional. The pharmacists at both Cootes Pharmacy branches are available for face-to-face clinical advice during opening hours. You can walk in or call either branch directly without an appointment.

Do not delay seeking professional medical advice because of something you have read on this website. Do not disregard professional guidance on the basis of website content alone.

This Website Does Not Replace Professional Advice

Nothing on this website replaces advice from a GPhC registered pharmacist, your GP, or any other qualified healthcare professional. If you use information from this website to make health decisions without seeking professional guidance, you do so entirely at your own risk. Always speak to someone who can properly assess your individual circumstances.

Emergency Health Situations

This website is not an emergency service. If you are experiencing a medical emergency, call 999 immediately. For urgent queries that are not life-threatening, call NHS 111. Do not use this website to seek urgent or emergency medical guidance.

Opening Hours

Both branches are open at the following times:

Accuracy and Currency of Information

We work to keep all information on this website accurate and up to date, including service descriptions, private pricing, and clinical content. However, we cannot guarantee that every detail is current at all times. Pricing, services, and opening hours can change.

Before visiting either branch or making a decision based on website information, we recommend calling ahead to confirm. Contact details for both branches are listed at the bottom of this page.

Intellectual Property and Copyright

All content on this website is the intellectual property of Cootes Pharmacy and is protected under UK copyright law. This includes all text, images, logos, service pages, blog articles, and any other material published on cootespharmacy.co.uk.

No part of this website may be copied, reproduced, distributed, published, or commercially exploited without the express written permission of Cootes Pharmacy. Unauthorised use of any content may give rise to a claim for damages under applicable law.

Permitted Uses

You may print or save individual pages for your own personal, non-commercial use, for example, to read offline or share with a family member for informational purposes. Any other use of this content requires written permission from Cootes Pharmacy.

Prohibited Uses

The following uses are strictly prohibited:

• Copying or reproducing content for commercial purposes
• Scraping or data mining any part of this website
• Reproducing health content on other websites or platforms without written permission
• Using content in a way that could mislead the public about the source of the information
• Removing or altering any copyright or ownership notices on materials from this site

Limitation of Liability

To the maximum extent permitted under English law, Cootes Pharmacy limits its liability for any loss or damage arising from the use of this website or from reliance on any content published here. This includes direct, indirect, incidental, or consequential loss.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under English law.

Website Availability

We aim to keep this website available at all times. The site may be temporarily unavailable due to planned maintenance, technical issues, or circumstances outside our control. Cootes Pharmacy accepts no liability for inconvenience or loss resulting from the website being temporarily unavailable.

Acceptable Use of This Website

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others. You must not use this website in any way that is harmful, fraudulent, or abusive.

You must not attempt to gain unauthorised access to any part of this site, interfere with its security or performance, or introduce any malicious code, virus, or harmful data. Any such conduct may be reported to the relevant authorities.

Contact and Booking Forms

All contact and booking forms on this website must be used for genuine enquiries and legitimate appointment requests only. Submitting false, misleading, or malicious information through any website form may result in your request being disregarded and, where appropriate, may be reported to the police or other relevant authorities.

Booking and Private Service Terms

Appointment Bookings

Submitting an appointment request through this website does not guarantee a confirmed booking. All appointments are subject to clinical availability and suitability. A booking is only confirmed once a member of the Cootes Pharmacy team has contacted you directly to verify the details.

Private Service Pricing

Prices for private services shown on this website are provided as a guide and are subject to confirmation at the time of booking. Pricing may change without prior notice being given on the website. You will always be told the current price before any treatment or service begins. No payment is taken without your explicit agreement.

Cancellation and Deposits

Cancellation terms and deposit requirements apply to certain private services. Please refer to the booking details for your specific appointment for full information on cancellation windows, deposit conditions, and refund terms.

NHS Services

NHS-funded services available at both branches, including Pharmacy First consultations and blood pressure checks, are free at the point of use for eligible patients. Cootes Pharmacy does not charge for booking NHS appointments.

Links to External Websites

This website may contain links to external resources including NHS.uk, NaTHNaC, the GPhC website, and other trusted health organisations. These links are provided for convenience and information purposes only.

Cootes Pharmacy has no control over the content, accuracy, or availability of external websites and accepts no responsibility for them. Linking to an external site does not imply any endorsement of its content.

Regulatory and Advertising Compliance

GPhC Registration

Both Cootes Pharmacy branches are registered with the General Pharmaceutical Council. GPhC premises registration numbers are 1040323 (Finchley Central) and 1092610 (East Finchley). You can verify both registrations at any time using the GPhC online register at pharmacyregulation.org. All services at both branches are delivered in line with GPhC standards for registered pharmacies.

Medicines Advertising

All content on this website complies with MHRA and ASA guidelines on the advertising of medicines. No prescription-only medicines are advertised directly to the public on this website in contravention of the Human Medicines Regulations 2012. We do not make promotional claims about prescription medicines that are prohibited under applicable advertising codes.

Health Content Standards

All health and clinical content on this website is written or reviewed by GPhC registered pharmacists and is based on current NHS and clinical guidelines. Content is produced in line with GPhC confidentiality guidance and meets Google E-E-A-T standards for health content credibility. We review and update health content regularly when guidance changes.

Data Protection and Privacy

Your use of this website is subject to our Privacy Policy and Cookie Policy. These documents explain how we collect, use, store, and protect your personal data in accordance with UK GDPR and the Data Protection Act 2018. Please read both policies before submitting any personal information through this website.

Privacy Policy | Cookie Policy

Governing Law

These terms are governed by the laws of England and Wales. Any dispute arising from your use of this website, or from these terms, shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Updates to These Terms

We may update these terms at any time to reflect changes in law, changes to our pharmacy services, or updates to GPhC regulatory requirements. The date of the most recent update is shown at the top of this page. Continued use of this website after an update is published constitutes acceptance of the revised terms. We recommend checking this page periodically.

Complaints About This Website

If you have a concern about any content on this website, including inaccurate information or anything that falls short of the standards expected of a GPhC registered pharmacy, please contact either branch directly in the first instance.

We will acknowledge your concern promptly and work to address it. If your concern relates to professional or clinical standards, you may also raise it directly with the GPhC at pharmacyregulation.org.

Contact Us

Cootes Pharmacy Finchley Central 110-112 Ballards Lane, Finchley Central, London N3 2DN Tel: 020 8346 0051 Email: cootespharmacy@gmail.com

Cootes Pharmacy East Finchley 166-168 High Road, East Finchley, London N2 9AS Tel: 020 8883 0073 Email: cootespharmacy@gmail.com

Opening Hours: Monday to Friday 09:00 to 18:00 | Saturday 09:00 to 17:00 | Sunday Closed